Support
How can we help?
Questions about a test kit, the ClickTrack app, an order or compliance documents? Our team in Heidelberg answers within one business day.
Response time
Within 1 business day
Messages sent at the weekend are answered on Monday
What we can help with
Test kits and instructions
Using a test, reading the result window, or finding the instructions for use in your language.
ClickTrack app
Scanning a kit, saving results to your history, reminders and account questions.
Orders and delivery
Order status, delivery times, returns and invoices for pharmacies and retail partners.
Compliance documents
Declarations of conformity, technical documentation and certificates for our products.
Send us a message
Tell us what you need and we will get back to you within one business day.
We can't give medical advice
If you are worried about a test result, please talk to your doctor or pharmacist. In an emergency, call 112.
Frequently asked questions
How quickly will I get an answer?
We reply within one business day, Monday to Friday. Messages sent at the weekend are answered on Monday.
Where do I find the instructions for use?
Every kit includes printed instructions. You can also scan the code on the box with ClickTrack to open them in your language.
I'm a pharmacy or retailer. Who handles my order?
Your account manager handles orders and deliveries. If you don't have one yet, choose “Partnership” in the form and we will connect you.
Can you interpret my test result?
No. ClickTrack explains what a result means in general, but only a doctor or pharmacist can assess it for you.